How much is Postage 

Postage within Australia is FREE 

​Do you post internationally

Sorry no, hopefully in the future.  

What are your toys made from

Please see individual listings to see specific materials used and check out our materials page for more info. 

Returns 

We want you to love your new toy, so if you're not happy with your order please contact us so we can work out a solution.  We do not offer refunds but can offer a store credit or exchange. 

Exchanges

If you wish to exchange your item, you first need to contact us. Items need to be returned within 21 days of delivery (return postage at buyers cost). The toy needs to be returned in its original unused condition. If the item is returned damaged or dirty, then a soild fee will be charge (this fee will be depended on the level of damage). ​​

What if my item is faulty

If your item arrives faulty please contact us, describing the fault along with photos and we can work out a replacement for you. Claims need to be made within 14 days of receiving your item.

​Do you offer repairs

We aim to make our toys strong so they can last as long as possible, but life as a soft toy can be pretty rough and can lead to some mishaps.  If your toy has an accident, we offer a repair service at a reasonable cost.  Please contact us with photos outlining the injury and we’ll provide you with a quote for repair.

How do I wash my toy

To maintain your toy for years to come, wash gently by hand using a liquid detergent - a wool detergent if possible.  Make sure your toy is thoroughly rinsed and gently squeeze out any excess water, lay flat and dry in the shade.  Make sure your toy is completely dry before giving to children ( this may take a couple of days depending on the fabric of your toy )


We don’t recommend using a washing machine, as it may distort the stuffing.  However if you do choose to use a washing machine, make sure to set it on a gentle cycle, using a liquid detergent ( preferably a wool detergent ) and place your toy inside a wash bag.     

NOTE: 
If your toy uses Hemp fur; it may clump after washing.  All you need to do is wait until it is completely dry and use a soft bristle brush, to make it nice and fluffy again.
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Where are your toys made

Toys are made in Victoria, Australia 

Processing and postage time 

​Please allow 1-3 working days processing time on all orders.

Order will be shipped via Courier or Australia Post (depending on your location and the best rate)

Estimated postage time 
• Australia: please allow between 1-5 working days (rural areas may take a little longer)

Please keep in mind, depending on your area, there may be postage delays due to COVID and flood affected areas 

A tracking number will be provided via email, once your order has been shipped.